Frequently Asked Questions
Need an answer to some frequently asked questions? Look no further. If you are still in need of assistance, use our contact form.
Warranty Program
We offer the following warranties on purchases of goods:
- GOODS WILL BE OF SATISFACTORY QUALITY;
- GOODS WILL BE FIT FOR A PARTICULAR PURPOSE;
- GOODS WILL MATCH THE DESCRIPTION;
- WE HAVE CLEAR TITLE TO THE GOODS.
This warranty shall apply for 30 days from the date of purchase.
Except as stated above, no other warranty, express or implied (including and implied warranty of merchantability, of satisfactory quality or fitness for a particular purpose or use) shall apply to the goods displayed or sold on this website, whether arising by law, course of dealing, course of dealing, course of performance, usage of trade or otherwise.
You agree that the remedies for breach of this Terms of Service as it relates to your purchase shall be:
- replacement;
- Refund.
You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. These remedies intended to be your sole and exclusive remedies for any breach of this Terms of Service as it relates to your purchase.
Our third party, print-on-demand, partner is responsible for shipping all items ordered on our site.
When you purchase our goods, either we or a third party will ship these goods to you. If a third party is used for shipping, the shipping will be governed by that third party’s Terms of Service and other applicable policies. Please contact us to gain access to the third party’s identity and policies.
When you purchase our goods, the cost of the shipping will be calculated and presented to you during the checkout process.
The amount of time that it will take to ship the goods to you will be calculated and presented to you when you place your order.
In the U.S. the standard delivery is 7-10 days after the order has been completed and prepared for shipment.
For international orders, the standard shipping is 10-14 days.
All shipping reliability is dependent upon product availability and order payment completion.
We offer refunds on purchases made of the goods offered on our Website. To qualify for a refund, you must submit your request to us within 30 days of your purchase date by contacting us or via the Website. We offer refunds on any purchases of the goods offered on our Website for the following reason(s) only: the good, digital product or service failed to meet the warranties, if any, wrong size, and wrong color. Please note that we do not offer refunds for any other reasons other than those listed above.
You are required to ship your purchased goods back to us to receive a refund. We will not be able to issue you a refund if you do not ship the goods back to us. You will be responsible for paying all shipping and handling costs on any purchases that you are requesting a refund on. Please ship your purchased item(s) to us at the following address:
MY S.T.E.A.M Lifestyle
200 Doraland Street, Kingsford, Michigan 49802
UNITED STATES
There is an option to purchase a digital gift card by clicking Gift Cards, or by navigating to the Gift Card section of our Shop.
Promotional coupons are offered periodically throughout the year. Coupons apply to all regularly priced items in your cart, unless otherwise specified to include sale and clearance items.
Shipping & recent orders
Order fulfillment is completed by our third party, print-on-demand, partners.
If your USPS tracking number states that your package has been delivered, be sure to check around your house. If you are still unable to locate your package within 24 hours of said “delivery,” get in touch with us and we will look into getting a replacement sent. You can contact us via email at contact@mysteamlifestyle.com
If you live in the United States, typical delivery time is 7-10 business days.
If you live in another country, it may take up to three weeks (worse case scenario).
Regular Business Hours:
Monday-Friday 0800-1500 CST (U.S.)
Tracking information will be available on your account once your order has been fulfilled and has shipped.
We offer refunds on purchases made of the goods offered on our Website. To qualify for a refund, you must submit your request to us within 30 days of your purchase date by contacting us or via the Website. We offer refunds on any purchases of the goods offered on our Website for the following reason(s) only: the good, digital product or service failed to meet the warranties, if any, wrong size, and wrong color. Please note that we do not offer refunds for any other reasons other than those listed above.
You are required to ship your purchased goods back to us to receive a refund. We will not be able to issue you a refund if you do not ship the goods back to us. You will be responsible for paying all shipping and handling costs on any purchases that you are requesting a refund on. Please ship your purchased item(s) to us at the following address:
MY S.T.E.A.M Lifestyle
200 Doraland Street, Kingsford, Michigan 49802
UNITED STATES
You agree that the remedies for breach of this Terms of Service as it relates to your purchase shall be:
- replacement;
- Refund.
You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. These remedies intended to be your sole and exclusive remedies for any breach of this Terms of Service as it relates to your purchase.
Yes. Periodically, there will be sales or coupons that are for specific discount amounts for special occasions. Such special occasions include but are not limited to Memorial Day, Independence Day, Veterans Day, and around Christmas.
Our third party print-on-demand partner has several “base of operations” throughout the United States and a few other countries.
When exchanging a product for the same item, you will not be charged again. If you are exchanging a product for another product of greater value, the coupon value you used during your initial checkout will apply. But be aware there may be extra charges associated with the difference in price of the items.
You will be charged accordingly. If there are any discrepancies, you may contact us via email at contact@mysteamlifestyle.com.
Please provide your order number along with your name so we can further assist you.
We will respond within 24 hours during our regular business hours.
Regular business hours:
Monday- Friday 0800-1500 CST (U.S.)